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Returns, Loss & Refunds

This returns, Loss & Refunds policy applies to all orders purchased.

1.

The cost of any damaged or lost in transit items will be covered by Tiny Idea Designs. Photographic evidence will need to be provided for damage and loss off items and must follow procedure as stated by delivery company.

2.

All loss and damage must be reported within 7 days of dispatch to ensure tiny Idea Designs can claim in line with our couriers terms and conditions.

3.

Refunds will ONLY be issues to items deemed Lost or damaged by courier. Damaged caused by an individual, such as, the customer will not be covered. Items spelt wrong will not be replaced, please check all spellings and proofs (if any) sent.

4.

We require a 10 working day investigation period with our couriers for any loss or discrepancy with orders.

5.

Items ordered incorrectly will not be refunded or exchanged as they are deemed unsellable due to personalisation. However, we will work with the customer to ensure they are satisfied with their purchase.

6.

Any items deemed to be faulty or damaged must be returned to us. Please contact us to arrange return.

7.

If you would like to return a non personalised product this must be done within 14 days after receiving your goods. A 20% restocking fee will be deducted from the cost to cover all merchant charges associated with any refund due. The buyer is to cover the full return postage and to ensure this arrives with no damage. If the item is received back to us damaged then no refund can be given and the goods must then be returned to the customer at the buyer’s cost.

8.

All returned items must be carefully packaged in line with courier expectations. Failure to do so will cause a return to be rejected due to further damage cause by inadequate packing.

9.

All items are guaranteed for a period of 3 months from date of purchase.

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