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Terms & Conditions

1. Fitment Of Words, Fonts and Design Changes
01

We reserve the right to alter art work of wording provided to fit the design template. The Character limit we provide is simply a guide and in some circumstances we may need to alter this with no notice given.

02

Fonts are set within each design and due to each font being unique in their design we can’t control characters and their look. None of our fonts carry a guarantee for look and type face of characters.

03

You as a customer are always welcome to a proof of any product prior to making, upon request, this is to ensure fonts and fitment of lettering is to your liking. We can’t be held responsible, for fonts or the lettering used within a font.

2. Voucher Codes
01

Any voucher codes published are subject to the dates and values published along with the codes. If we feel any voucher code is been misused or over used we reserve the right to cancel the voucher code and any associated order. There will be no notice of this cancellation.

3. Changes To Custom Wording
01

We are happy to make any changes to any custom wording. Please ensure we are notified within 24 hours to our email address tinyideadesigns@gmail.com with the change and also the order number.

We will reply to your email confirming this change. Please note if no reply is received confirming this change from us then no change will be made.

Changes can not be made once an item is produced. We usually produce all orders within 2-3 working days, however, it can be sooner.

02

We will not accept any responsibility for errors once an order is placed as the customer is responsible for this.

4. Functionality & Use
01

All our products have their relevant use, however some are limited. We can not be held liable for any damage resulting from other uses. If you need any help with this please do contact us.

5. Wood Products & Wood Grain
01

When purchasing a wooden product there will BE natural imperfections within the product and we have little to no control over this. Grain changes and looks of the timber are considered as an aesthetics appeal to the natural look. We simply cant exchange or refund any wooden product that you might feel the wood grain differs as this itself could be pleasing for someone as personal opinion will differ from person to person.

02

Any product image on our website does represent a actual product but the wood grain within the product does vary and will of course be different. Consider this as the products unique fingerprint and no one will ever be the same.

03

As all wooden products are NATURAL and this natural beauty will always show within the product. If you require any further information please contact us to discuss this matter.

04

As with all natural wooden products we cant be held liable to any form of cracking and splitting of wood. Due to all timbers being used are either green wood or kiln dried splitting can occur due to environmental factors. All wood will age over time and splitting and cracking can occur. We will not be held liable for this.

6. Slate Engraving
01

Due to the nature of the slate dimensions can differ slightly from published dimensions.

02

Slate can contain imperfections, such as, small pyrite crystals (fools gold). This is a natural occurrence and can not be altered. We can not accept returns for imperfections caused by nature.

7. Product Size, Weight & Dimensions
01

Please note all product sizes are correct at time of listing and sizes can vary due to manufacturing changes. All sizes and weights are estimates and can change with no notice given. For accurate sizes please contact us for full product updates.

8. Refunds, Loss & Returns

Please see our returns policy.

9. Payment

We accept payments through PayPal & Stripe.
We aim to get all items made & posted within 5 working days. When approaching Christmas, Valentines, Easter, Mothers Day & Fathers Days please allow longer. Please check our website for updated information during these busy periods.

All orders are final and once made CANNOT BE refunded or cancelled. This is due to the personal nature of the product and these items are unsellable once manufactured with Bespoke Names and Messages.

10. Contact Us

To contact us please use the form HERE or email us tinyideadesigns@gmail.com.

Nigel Mumby ta

Tiny Idea Designs

Unit 105449

PO BOX 6945

London

W1A 6US

Privacy Policy

Please see our dedicated Policy Statement HERE

Cookies

Please see our cookie policy HERE.

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